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Shipping & Customs & Re-ship Policy
Shipping and Re-ship Policy
We ship all orders with as safe packaging as possible. All orders are shipped from our Ware houses in HongKong,using USPS global mail,UPS global mail,FedEx global mail,DHL global mail. Please allow a processing time of 1-2 business days.
Shipping
| Country | Shipping Time | Shipping costs |
| United States of America | 7-14 business days | $50 / free over $2,000 |
| European Countries | 7-14 business days | $50 / free over $2,000 |
| Switzerland | 7-14 business days | $50 / free over $2,000 |
| United Kingdom | 5-10 business days | $50 / free over $2,000 |
Shipping & Customs Fees
How do our package stuck long time no movements,lost or serized by customs?
We will check the actual days,If time passes or we determine that the package is lost, or seized we will 100% Reship without any extra fee,we guarantee you get what you paid 100%.
Will I pay any customs and extra shipping fee?
Definitely not. You will not be responsible for any additional shipping and customs fees. These costs will be paid by us.
When will I receive my order?
Your order will be shipped within 1-3 business days of receipt. We use express shipping which typically takes 7-9 days once shipped.
How do I track my order?
We will send the tracking number to you via email after your order has been dispatched. You can track your order from the https://www.17track.net/en
Where do we ship to?
We wholesale our products all over the world. We do wholesale products to all countries we agree you.
What should I do if the shipping package or product is damaged?
When the order reached you and if you see some damage on the box, please collect the item from the delivery guy and open the box and see some damage please contact us.
You can look at your orders tracking information with our track your order page. Right now, get shipping information on your please contact us at: info@geneproteins.com